Returns & Refunds policy

At Enchanting Essences, we’re committed to providing a smooth and trustworthy shopping experience. Please review our refund and return guidelines below.

Order Cancellations & Returns

Orders cannot be returned once they have been shipped unless a cancellation request was submitted within 48 hours of purchase. Because we cannot guarantee product integrity after delivery, we do not accept returns on any items that have already been received by the customer.

If your order has not yet shipped, we can cancel it.

If your order has shipped, but you requested cancellation before the shipment date and time, you may refuse the package upon delivery so it is returned to sender. You will not be charged for a “return to sender” refusal.

Please note: Return shipping costs are the customer’s responsibility. Once the cancelled order arrives back to us, we will inspect it and issue your refund.

Authenticity Guarantee

All samples and decants are guaranteed to be 100% authentic, taken directly from the original manufacturer’s bottle.

Damaged or Faulty Items

We package every order with care. If your item arrives damaged, leaking, broken, or defective, please send us a photo of the item as received along with your order receipt. We will make sure the issue is resolved promptly.

Please inspect your package within 3 days of delivery. After this period, we are unable to replace or address any claims.

Shipping Costs

Shipping fees paid for the original order are non‑refundable.
Return shipping is the customer’s responsibility unless we made an error or the item arrived damaged.

Please allow 3–5 business days for any approved refund to appear on your account.

Non‑Refundable Items

The following items or fees cannot be refunded:

  • Shipping and handling charges (unless the item was damaged or defective).

Lost or Stolen Shipments

Enchanting Essences is not responsible for packages reported as lost or stolen after the carrier confirms delivery to the address provided at checkout. If you believe your shipment is missing, please contact the shipping carrier directly to file a claim.

Refund Request Process

If your order qualifies for a refund, please follow these steps:

  1. Email our Customer Support Team at enchantingessences25@gmail.com within 5 days of delivery.

  2. Include your order number and a detailed explanation of your request.

  3. Our team will review your message and provide return instructions if needed.

  4. Refunds are issued to the original payment method.

  5. Please allow 7–10 business days after we receive the returned item(s) for processing.

Policy Updates

Enchanting Essences may update or modify this Refund Policy at any time without prior notice. Any changes will be posted on our website, and customers are responsible for reviewing the policy periodically.

By completing a purchase on our website, you agree to the terms outlined in this Refund Policy.

Thank You

Thank you for choosing Enchanting Essences. We appreciate your trust and are honored to be your source for exceptional fragrances and decanted products.